Frequently Asked Questions (FAQ)

📦 Shipping & Delivery

What are your shipping times within the United Kingdom?
Our UK Standard Insured Delivery takes between 7 to 14 working days to arrive. Every parcel is fully tracked and securely dispatched to ensure your jewelry reaches you in perfect condition.

Do you offer free shipping?

Yes! We offer Free UK Standard Delivery on all qualifying orders.

Will my order arrive in a luxury gift box?

To maintain highly competitive pricing and streamline transit, all Zafira pieces are carefully enclosed in secure, protective, and minimalist packaging designed to prevent damage during shipment. Each order arrives meticulously packaged alongside a specialized jewelry care card to ensure your new pieces maintain their flawless luster.

 

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💎 Materials & Authenticity

What materials do you use in your collections?

 

Fine Jewellery: Timeless, premium pieces meticulously crafted from genuine 925 Sterling Silver or Solid Gold, complete with certified authentic premium gemstones such as Moissanite.

Demi-Fine Jewellery: High-grade medical-grade Stainless Steel and premium alloys layered with genuine 18K Gold or Fine Silver using PVD technology.
Fashion Bijoux: On-trend statement pieces with a durable anti-tarnish protective coating.

Is Zafira jewelry safe for sensitive skin?

Yes. Every piece is 100% hypoallergenic, nickel-free, and lead-free, making it safe for everyday wear.

Will my jewelry tarnish, turn green, or change colour?

Our 925 Sterling Silver, Solid Gold, and PVD-coated Stainless Steel collections are water-resistant and tarnish-resistant. For fashion bijoux, avoid prolonged water, perfumes, lotions, and harsh chemicals.
 

↩️ Returns & Hygiene Regulations

What is your return policy?

We accept returns on eligible, unwashed, and unused items within 14 days of delivery, in their original packaging. Personalized or custom-engraved items are exempt from returns or refunds.

Can I return earrings?

Due to UK hygiene regulations, earrings cannot be returned or exchanged unless they arrive with a verified manufacturing defect.

How do I start a return or exchange?

Contact our official Contact Page or email us with your Order Number before sending anything back. Our team will provide the correct instructions.