Shipping & Returns Policy

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Thank you for choosing Zafira Jewellery. We are dedicated to delivering our exquisite collections beautifully and securely to your doorstep. Below you will find everything you need to know about our shipping procedures and return terms within the United Kingdom.

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1. Shipping & Delivery

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Delivery Timeframes

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To maintain our strict standards of quality control and safe transit, all orders are processed, securely packaged, and dispatched through our tracked network.

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• UK Standard Insured Delivery: Please allow 7 to 14 working days (excluding weekends and public holidays) for your order to arrive [zafirajewelry.com].

 

Shipping Rates

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• Standard Tracked Shipping: Calculated at checkout based on your order details.

• Free UK Delivery: Available on qualifying promotional orders as stated across our website [zafirajewelry.com].

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Order Tracking

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As soon as your package is dispatched, you will receive a confirmation email containing your personal tracking number. This allows you to monitor the progress of your insured delivery in real-time.

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2. Materials & Product Care Info

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At Zafira Jewellery, we curate diverse collections ranging from Fine Jewelry (925 Sterling Silver & Solid Gold) to Demi-Fine & Fashion Bijoux (Premium 18K Gold Plated Stainless Steel & High-Grade Luster Alloys) [zafirajewelry.com].

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• Our Fine Jewelry and PVD-coated Stainless Steel pieces are highly water-resistant and tarnish-free.

• For our Fashion Bijoux items, we highly recommend avoiding direct contact with heavy water, perfumes, sweat, and harsh chemicals to protect and prolong their brilliant mirror luster.

• All our collections are 100% hypoallergenic, nickel-free, and lead-free, ensuring maximum skin comfort [zafirajewelry.com].

 

 

3. Returns & Exchanges Policy

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We want you to love your Zafira pieces. If you change your mind, we accept returns on eligible items, provided they meet our return criteria.

 

Return Conditions

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• Items must be returned completely unused, unworn, and in the exact condition you received them.

• All original signature packaging, luxury gift boxes, tags, and certificates of authenticity must be included in the return parcel.

• The return request must be initiated within the standard period from the date of delivery.

 

Important Hygiene Exceptions (Earrings)

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• Due to strict health and hygiene regulations within the United Kingdom, we cannot accept returns, refunds, or exchanges on earrings under any circumstances, unless the item arrives with a proven manufacturing defect.

 

How to Initialize a Return

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1. Please contact our support team via our Contact Page or email us directly with your Order Number and reason for return.

2. Our customer service team will review your request and provide you with the authorized return shipping details and instructions.

3. Please note: Customers are responsible for the return shipping costs, and we highly recommend using a tracked service, as Zafira Jewellery cannot be held responsible for return items lost in transit.